Job posting templates · laws reviewed October 2026
Customer Service Representative job description template with salary range
A posting-ready template with the sections pay-transparency laws look for. Replace the bracketed parts, then check the finished posting below before you publish.
Customer Service Representative Location: [City, State] (on-site / hybrid / remote in [states]) About the role You'll be the first person customers talk to when they need help. What you'll do • Answer customer questions by phone, chat and email • Resolve issues or route them to the right team • Document every interaction accurately • Suggest improvements based on what customers tell you What you'll bring • Patience and clear communication • Comfort with computers and ticketing tools • Reliability Compensation Pay: $[MIN]–$[MAX] per hour, based on experience and skills. Benefits • Medical, dental and vision insurance • [Retirement plan and employer match] • [Number] days of paid time off, plus paid holidays • [Other benefits: parental leave, learning budget, etc.] [Company] is an equal opportunity employer.
What makes this posting compliant
- A specific pay range. 15 states currently require a salary or wage range in job postings: California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia and Washington. Use the minimum and maximum you genuinely expect to pay, written as an hourly rate.
- Benefits. Colorado, Connecticut, Illinois, Maryland, Minnesota, New Jersey and Washington also require a general description of benefits. The benefits block covers that; list what you actually offer.
- Where the job is done.Which law applies depends on where the role can be performed. For remote roles, name the states you’ll hire in, because each one’s law can apply.
Common mistake for this role: Hourly roles need an hourly range. Write it as an hourly rate (for example “$[MIN]–$[MAX] per hour”) rather than converting it to a salary.
Thresholds, cities and effective dates differ by state; see every state that requires salary ranges or format a range with the pay range builder.