Job posting templates · laws reviewed October 2026
Customer Success Manager job description template with salary range
A posting-ready template with the sections pay-transparency laws look for. Replace the bracketed parts, then check the finished posting below before you publish.
Customer Success Manager Location: [City, State] (on-site / hybrid / remote in [states]) About the role You'll help our customers get value from the product, and keep them coming back. What you'll do • Onboard new customers and set goals with them • Run regular check-ins and business reviews • Spot risk early and lead the response • Find opportunities for customers to do more with us What you'll bring • Experience in a customer-facing role • Comfort with software products • Strong organisation Compensation Pay: $[MIN]–$[MAX] per year, based on experience and skills. This role is eligible for a quarterly bonus tied to retention and expansion. Benefits • Medical, dental and vision insurance • [Retirement plan and employer match] • [Number] days of paid time off, plus paid holidays • [Other benefits: parental leave, learning budget, etc.] [Company] is an equal opportunity employer.
What makes this posting compliant
- A specific pay range. 15 states currently require a salary or wage range in job postings: California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia and Washington. Use the minimum and maximum you genuinely expect to pay.
- Variable pay, described. Several laws also ask for a general description of bonuses, commissions or other compensation. The template includes a line for it.
- Benefits. Colorado, Connecticut, Illinois, Maryland, Minnesota, New Jersey and Washington also require a general description of benefits. The benefits block covers that; list what you actually offer.
- Where the job is done.Which law applies depends on where the role can be performed. For remote roles, name the states you’ll hire in, because each one’s law can apply.
Common mistake for this role: Customer-facing roles are often posted for several cities at once. Each city or state named can bring its own requirements.
Thresholds, cities and effective dates differ by state; see every state that requires salary ranges or format a range with the pay range builder.